Help Page

Help & Troubleshooting. Before reading this help section, please make sure you've read the ChartGo guide. We promise its very short. If you still need help, see the help section below and try to find one that matches your problem. If you still can't find the answer to your issue, please contact us.

The Y or X data field is empty.

If you get this message it means that you left one or both of the data fields empty. The X and Y data fields both need data to create your graph. If either one of them is empty, it does not have enough information to make a graph. So make sure you enter at least one line of of data in each field.

There are non Numeric characters in the Y field.

This message is informing you that your Y Data field has alphabetic characters in it. In the example above, the user entered "a b c d". These are not numeric values. Y Data can only accept numbers. ChartGo uses the numbers to measure the size of each bar column or pie slice.

The key ID for your chart in the address is invalid. We are not able to retrieve your chart.

You can get this message when using the address from the save link or share link. The message appears if the key ID inside the address is invalid. Perhaps you typed it wrong or perhaps you saved it incorrectly or perhaps there are spaces in your id. The first example above shows the error message and shows what an invalid key looks like. The second example displays what a typical valid key looks like.

Your session has timed out. Click here to re-generate your chart.

This message appears in the result page when there has been no activity for a long period of time and the user clicked on the "Click Here to See Your Links" link. The system assumes the user is no longer active and has removed all information associated with the user.

But there is still a way to regain your data & settings. Under the error message, click on "Regenerate chart". This should restore all your previous data. If that didn't work, you'll simply need re-enter all your data.

The site is not functioning like expected in Internet Explorer.

Please use an updated version of Internet Explorer. Or use another browser like Chrome, Safari or FireFox.

Things don't appear properly in a mobile device.

When using a mobile device, it is best if you turn your device sideways in a horizontal landscape mode.

Saving multiple charts.

Follow these steps to save multiple chart :

• Make sure you've follow the steps for creating a chart.
• Make sure you've followed the steps for saving your chart.
• Now go to the main create page and click the "reset" button. This tells ChartGo "I want to start a whole new graph".
• Your previously saved graph is still saved in the system but now you can go ahead and start a brand new one.
• Follow these steps as many times as you want to create multiple graphs

I would like to delete my previously saved chart.

We are working on providing this functionality. Stay tuned.